Customer Service Assistant III

Associated Wholesale Grocers•Kansas City, KS

19h•Hybrid

About The Position

The Customer Service Assistant III provides customer service to meet, satisfy, and exceed the needs of our membership regarding all areas that pertain to orders, ads, and prebooks. The goal is to exceed customer’s expectations efficiently, consistently, and constantly. This role requires being friendly and respectful, dealing promptly with all complaints, and always honoring commitments.

Requirements

High school diploma
Minimum of 6 months previous customer service experience
Microsoft office experience required; access experience preferred.
Must be able to multi-task easily and efficiently.
Must possess excellent prioritization skills.
Must be detail oriented and have good organizational skills.
Must be a good team player.

Nice To Haves

Access experience preferred

Responsibilities

Manage multiple phone calls and emails daily from members while providing excellent customer service.
Ensure all retail members’ needs are met or exceeded, making sure customers are completely satisfied with the result.
Assist buyers in effective communication with retail members resolving all retail opportunities.
Adjust store orders and SSO reports based on store and buyer requests as needed to ensure retail member needs are met.
Create handbills as needed for emergency ad products, etc.
Communicate proactively with buyers on any opportunities affecting member service level and resolving to customer satisfaction.
Process all ads and promotional information for all ad groups.
Accurately submit retail pre book orders daily, manage upload process, batching and verifying daily input of orders.
Work with assigned divisions to ensure timely system entry of retail and Food Show orders.