Customer Service Representative III

BankUnited, Inc.•Miami Lakes, FL

About The Position

This position is responsible for processing customer transactions and researching and resolving customer inquiries by completing maintenance on BankUnited's customer service applications. This position is responsible for providing excellent customer service to BankUnited customers and handling calls/customer contact within established guidelines.

Requirements

HS Diploma or equivalent required
1-3 Years of Call Center experience
Computer knowledge
Good interpersonal skills
Strong communication skills
Strong problem solving skills
Strong verbal communication skills
Active listening skills
Good typing skills
Good spelling skills
Good written communication skills

Nice To Haves

Retail banking products experience preferred
Residential Loans experience preferred
Bilingual candidates preferred but not required

Responsibilities

Provides service that makes a difference
Maintains call productivity & quality scores well above minimum standards.
Acquires, demonstrates and utilizes knowledge of Retail, Online banking, Mortgage and Business product expertise.
Furnishes prompt, efficient and accurate service while servicing customer inquiries.
Demonstrates excellent communication and active listening skills.
Ensures that the company's customers receive an exceptional level of service. Meets established guidelines and SLA's.
Handles customer inquiries efficiently and effectively.
Demonstrates abilities to Cross sell financial services and products.
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
Adheres to Bank policies and procedures and completes required training.
Identifies and reports suspicious activity.