Customer Service Assistant II - Community Centers

Parks Tacoma•Peoples Community Center, WA

2d•Onsite

About The Position

Join our amazing Customer Service team at one of our community centers! Our centers are a safe, healthy place for youth, adults, and families to play, learn, and grow. Centers include a gymnasium, an indoor aquatics center (Peoples, ECC and Norpoint), fitness area, Teen Center with computers, Senior Hub for our older community members, private rental spaces, and more. This position will be responsible for greeting visitors, providing information, engaging with community, answering questions, supporting rentals and selling memberships, rentals, programs and activities at the Center. We do our best to keep a consistent schedule so that you can have work/life balance. We are currently hiring at Peoples Community Center. Applications are reviewed as they are received. This position will remain open until filled. Work where you play! Join our team at Parks Tacoma to put your skills to use serving your community and making Tacoma a vibrant, healthy, and welcoming place to live. Who We Are Parks Tacoma is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Parks Tacoma's mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun. Why You’ll Love it Here Come work with us and work where you play! You will contribute to the overall vitality and well-being of your community when you work for Parks Tacoma, and you’ll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Parks Tacoma are the key to its success, and you just might be the next great addition to our team. On top of that, you’ll wake each day knowing that you’re helping make Tacoma a great place to call home.

Requirements

At least 18 years of age.
Minimum of 1 year of previous work or volunteer experience with customer service, and/or cash handling responsibilities.
Attention to detail.
Communicate effectively.
Customer service focus.
Positive interactions with all individuals.
Ability to handle conflict and solve problems using tact, patience, and courtesy.
Establish and maintain effective working relationships with staff, the community, and patrons.
Ability to navigate emergency situations and make decisions quickly.
Anticipate problems and develop contingency plans.
Show initiative while performing job tasks.
Remain flexible to changing priorities.
Meet deadlines and respond timely to achieve common goals.
Be receptive to the attitudes, feelings, or circumstances of others and aware of influence of one’s own behavior on them.
Work effectively with others to achieve common goals.
Follow instructions, both written and verbal.
Commitment to racial, social, and economic equity issues and working effectively with people from diverse backgrounds and cultures.
Ability to prepare written or typed recreational and leisure program material and monitor activities.
Ability to communicate to conduct program and exchange information with district employees and customers.
Ability to navigate emergency situations, including performing CPR.

Nice To Haves

Multi-lingual skills desirable (i.e. Spanish, Russian, Ukrainian, Korean, Vietnamese, American Sign and/or Cambodian.)

Responsibilities

Provide a high level of customer service to patrons during a variety of events, programs, and rentals.
Provide assistance to Recreation participants and security for the facility.
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.
Provide information to the public concerning activities, programs, policies, regulations, and schedules.
Understand, explain, and enforce facility rules.
Effective, professional, and respectful interactions with patrons and team members.
Maintain accurate accounting of funds received from patrons.
Ensure facility and grounds are kept neat, clean and litter free; perform basic custodial and light maintenance duties.
Understand and follow direction given.
Assist with set up and take down of rentals, programs, events and other activities.
Provide a positive attitude toward program participants and staff; encourage and serve as a positive role model for program participants.
Escalate problems, concerns, and emergencies to supervisor in a timely manner.
Administer first aid as needed.
Contribute to an environment of teamwork and respect.
Foster a culture of equity and inclusion by recognizing the diverse needs and perspectives of groups and individuals.
Perform clerical duties as needed.
Maintain regular, reliable, and punctual attendance.
May operate a Point-of Sale system and other software applications.
Analyze situations quickly and provide an effective course of action.
Assist staff in other activities, programs and special events as assigned.
Ensure proper rental, program, activities and event procedures are followed, both with regard to safety and program guidelines.
Communicate important information to other staff as needed.
Communicate with supervisor and team; provide written attendance and facility reports.
May be responsible to open and/or close facility.
Ensure program/facility rules, policies and procedures are followed; maintain and enforce safety standards and expectations.
Perform other duties as assigned.