Customer Service Assistant II (PT)
About The Position
When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city. Now is an exciting time to join Recreation Services in Guelph. With the continued growth of our programs and the upcoming opening of the South End Community Centre, we’re hiring part-time team members to help us deliver exceptional community experiences.As part of one integrated recreation team, successful candidates may work at any of our facilities across Guelph. Join us this fall in a role where your friendly personality and positive energy help shape the first impression of our recreation centres. As a key frontline representative of the City of Guelph, you will deliver exceptional customer service in person, by email, and over the phone.Working under the direction of the Recreation Supervisor, Administration and Customer Experience, you will support a range of administrative and clerical functions that keep our facilities running smoothly. You will often be the first face people see when they visit—your kindness, enthusiasm, and professionalism will shape their entire experience. This position plays an essential role in creating welcoming, inclusive, and efficient experiences for residents and visitors, while supporting the City’s commitment to integrity, service, inclusion, wellness, and learning.
Requirements
- Grade 12 diploma with 1–2 years of customer service and administrative experience (or equivalent)
- Excellent customer service and communication skills
- Ability to problem-solve and work independently and as part of a team
- Intermediate Microsoft Office skills
- Standard First Aid with CPR C
Nice To Haves
- Experience with recreation software (e.g., PerfectMind/Xplor) is an asset
- Experience in recreation environments is an asset
Responsibilities
- Provide outstanding customer service to residents, participants, and staff
- Create warm, welcoming interactions and positive experiences
- Respond to inquiries and concerns with professionalism and problem-solving skills
- Support program registrations, memberships, and point-of-sale transactions
- Perform administrative duties such as data entry, attendance tracking, and filing
- Maintain a clean, organized, and inviting reception area
- Support safety procedures and emergency responses as required
- Contribute to a respectful and inclusive environment
- Participate in team meetings, training, and special projects
- Other duties as assigned
Benefits
- Competitive wages
- Comprehensive benefits
- Paid vacation days, increasing with years of service
- Paid personal days
- Defined benefit pension plan with OMERS, including 100-per-cent employer matching
- Extended health and dental benefits, including Health Care Spending Account
- Employee and Family Assistance Program
- Parental leave top up program
- Learning and development opportunities including tuition assistance
- Employee recognition programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
