Customer Service Assistant 3

State of Ohio • Columbus, OH

2d • Onsite

About The Position

The Customer Service Assistant 3 position is within the Business Resource Department, Docketing Division. This division provides internal support to the Public Utilities Commission of Ohio (PUCO), including docketing and an e-filing system crucial for the agency's operations. The role involves serving as a lead worker, providing first-line guidance and support to subordinate staff, and assisting management with daily operational needs and workflow coordination. Key duties include maintaining the certificate database, processing tariffs, preparing materials for Supreme Court filings, and identifying potential issues. The position also involves participating in teams to improve electronic tariff filing processes and compiling data for production reports.

Requirements

• 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment.
• 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people.
• 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed.
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing.
• 9 mos. trg. or 9 mos. exp. in operation of personal computer.
• Or 9 mos. exp. as Customer Service Assistant 1, 64431.
• Or 6 mos. as Customer Service Assistant 2, 64432.
• Or equivalent of Minimum Class Qualifications For Employment noted above.
• Applications must clearly indicate how the applicant meets the minimum qualifications for the position.
• All answers to the supplemental questions must be supported by information provided in the work experience and/or education sections on your application.
• Written &/or oral assessments will be administered in person as part of the selection process at our Columbus, Ohio central headquarter office.

Nice To Haves

• Customer Service

Responsibilities

• Serves as the lead worker in the Administrative Division.
• Provides first line of guidance and support to other subordinate staff.
• Assists management with day-to-day operational needs and workflow coordination.
• Maintains certificate database, processes tariffs, prepares materials for Supreme Court filings, and performs additional duties as assigned.
• Identifies and reports potential issues or deficiencies to the supervisor and/or legal staff.
• Participates on teams to devise and implement new procedures to enhance electronic tariff filing processes.
• Compiles data for production reports and ensures the accuracy and reliability of information provided.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed