Customer Service Assistant 2

State of Ohio•Columbus, OH

4d•Hybrid

About The Position

This position is with the Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/Compliance. The role involves responding to inquiries, requests for information, and complaints that require in-depth knowledge of applicable laws, rules, policies, and procedures. The assistant will greet and respond to in-person, telephone, and written inquiries professionally and courteously, ensuring positive customer service. Responsibilities include listening carefully, asking follow-up questions, providing accurate responses, and following up to ensure all customer concerns are addressed. The role also involves researching, evaluating, processing, and making decisions regarding inquiries and correspondence from various entities such as courts, attorneys, the general public, and other state agencies concerning public records, licenses, and driving privileges.

Requirements

9 mos. trg. or 9 mos. exp. in office practices & procedures
9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
9 mos. trg. or 9 mos. exp. in operation of personal computer
Equivalent of Minimum Qualifications for Employment noted above

Nice To Haves

Customer Service

Responsibilities

Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation
Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal &/or external customer service
Listen carefully & ask appropriate follow-up questions to verify understanding
Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered
Research, evaluate, process & make required decisions in order to respond to telephone &/or written inquiries & correspondence received from courts, attorneys, general public, Attorney General's Office, Director's Office, Law Enforcement, Registrar's Office, Bureau of Motor Vehicles legal counsel &/or hearing officers, insurance companies, various businesses & other in & out of state agencies pertaining to public records, registries, abstracts, licenses, reinstatement requirements, suspensions & cancellations of driving & registration privileges.

Benefits

Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
Multiple pay increases over the first years of service!
Free Parking!
Free Gym Access & Walking Path!
Daycare On-site!
Cafeteria On-site!