Customer Service Assistant 2 [IN-OFFICE]
About The Position
This position is for a Customer Service Assistant 2 within the Ohio Department of Public Safety – Bureau of Motor Vehicles/Remittance Document Processing Unit. The role involves responding to inquiries, requests for information, and complaints that require in-depth knowledge of applicable laws, rules, policies, and procedures. The assistant will greet and respond to customers in person, via telephone, or in writing in a professional and courteous manner, ensuring positive customer service. They will provide accurate and precise responses or commit to a timeframe for a response, and follow up to ensure all customer concerns are addressed. Under general supervision, the assistant will process and monitor requests related to returned mail from Central Issuance, utilizing BMV systems, responding to inquiries via various channels, researching and retrieving driver licenses, printing requests, preparing customer form letters, and using Microsoft Office applications for logs and spreadsheets.
Requirements
- 9 mos. trg. or 9 mos. exp. in office practices & procedures
- 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
- 9 mos. trg. or 9 mos. exp. in operation of personal computer
- Equivalent of Minimum Qualifications for Employment noted above
Nice To Haves
- Experience with handling difficult people
Responsibilities
- Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation
- Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal &/or external customer service &/or listen carefully & ask appropriate follow-up questions to verify understanding
- Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
- Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered
- Process & monitor requests for items related to returned mail from Central Issuance (e.g., utilize Bureau of Motor Vehicles (BMV) systems to monitor request for license status; review & respond to requests &/or inquiries received via telephone, email, or internal Project Tracking System (PTS); research, evaluate, & retrieve driver licenses from storage; print requests for pick-ups; prepare customer form letters for mailing; utilize Microsoft Office applications to create &/or update logs & spreadsheets; etc.)
Benefits
- Multiple pay increases over the first years of service
- Free Parking
- Free Gym Access & Walking Path
- Daycare On-site
- Cafeteria On-site
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
