Customer Service Assistance (CAP) Case Manager

Holy Family Institute•Swissvale, PA

23h•Onsite

About The Position

The Case Manager position will collect, analyze, and maintain information directly related to CAP accounts to accurately complete applications and interview Duquesne Light Co. customers for eligibility. The individual will follow Duquesne Light Policy and Procedures as directed. Holy Family Institute (HFI) is a 125-year-old Catholic organization with an impeccable history of serving children and families in the Pittsburgh Region. We are one of Pittsburgh’s largest social service organizations operating 15 programs in three counties. We are an independent organization guided by Catholic Social Teachings and serving people of all faiths and backgrounds.

Requirements

High School diploma: bachelor’s degree preferred
Two or more years of experience in Customer Service
Knowledge of Community resources
Excellent written and verbal communication skills
Proficiency with Windows Office Suite
Demonstrated ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Must have Act 33/34 and FBI clearances and valid PA driver’s license with reliable transportation
Must be 21 years of age

Responsibilities

Promotes the Mission and Philosophy of Holy Family Institute
Understand guidelines, limits and procedures of DLCO CAP
Interviews DLCO customers for program eligibility
Accurately completes CAP applications
Completes re-certifications and defaults as required
Manages daily work assignments in a timely fashion
Maintain accurate documentation and confidential documents
Assist clients with appropriate Referrals
Increase professional development by completing 40 hours of training annually
Promptly reports civil or criminal convictions, charges, arrests, investigations, or adjudications that may arise since staff member’s last background investigation. This includes but is not limited to sexual abuse in a prison, jail, holding facility, community confinement facility, juvenile facility, other institution (as defined in 42 U.S.C. 1997), or care provider facility; conviction of engaging or attempting to engage in sexual activity facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or who was civilly or administratively adjudicated to have engaged in such activity
Completes other duties as assigned by supervisor