Customer Service Area Manager
About The Position
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. D.R. Horton, Inc. is currently looking for a Customer Service Area Manager for their Warranty Department. The right candidate will be responsible for managing a group of Customer Service personnel in a specific geographic area and for the delivery of quality warranty service and homeowner satisfaction.
Requirements
- Bachelor's degree (B. A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.
- Must have a vehicle, a valid driver's license, and be willing to travel.
Responsibilities
- Plan and direct warranty activities of the Customer Services Technicians, Customer Service Assistants, and other staff as assigned specific geographical areas
- Meet with homeowners and/or subcontractors to resolve warranty disputes
- Assist with developing and continually update Customer Service department policies and procedures and Homeowner's Manual
- Monitor, maintain and enforce all budgets
- Set appointments with homeowners pertaining to items deemed not warrantable
- Manage a staff of customer service representatives and ensure that customers are retained, satisfied and that their needs are fulfilled
- Responsible for designing and implementing improved processes and operational policies
- Recommend changes to products or services to fulfill customer needs
- Total involvement with training, communication and development of all service personnel
- Review every service request, manage assignments and offer preliminary guidance as needed to properly prepare the warranty service manager for working each claim
- Meet with homeowners and subcontractor when necessary to resolve issues
- Constantly work toward lowering average completion time for requests and service satisfaction for homeowners
Benefits
- Medical, Dental and Vision
- 401(K)
- Employee Stock Purchase Plan
- Flex Spending Accounts
- Life & Disability Insurance
- Vacation, Sick, Personal Time and Company Holidays
- Multiple Voluntary and Company provided Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
