Area Customer Service Coordinator

Metasys Technologies/NVISH•Waukesha, WI

7d•Onsite

About The Position

Provides site support services including mail delivery, print production, document assembly, phone support, toner replacement, and placing service calls for equipment. Requires strong customer service skills, ability to adapt to change, learn quickly, work under pressure, and maintain a high level of service. Requires driving a personal vehicle between assigned locations and accounts as needed. MVR is required. Mileage will be reimbursed. May be required to work at different locations during the same day and cover accounts within a 40–50 mile area. Interview will be conducted through Teams with camera.

Requirements

High school diploma plus 12 months of related work experience.
Valid, violation-free driver's license, reliable transportation, and minimum auto insurance coverage as required by policy.
Personal vehicle required for applicable assignments; MVR is required and mileage will be reimbursed.
Ability to travel locally by car and cover accounts within approximately 40–50 miles.
Ability to use Microsoft applications, including Word, Excel, Outlook, and PowerPoint.
Intermediate skill level with common software applications, including file/folder management and navigating network production folders.
Proficiency using computers and Microsoft applications.
Strong oral communication skills and ability to clearly communicate information in positive and negative situations.
Ability to comprehend and follow written and verbal instructions.
Basic math skills.
Strong customer service and problem-solving skills.
Ability to troubleshoot issues and coordinate solutions.
Ability to adapt to changing situations and work effectively under pressure.
Ability to perform repetitive work while maintaining quality and output standards.
Strong commitment to completing assigned tasks and following established procedures.
Ability to lift or move items weighing up to 50 lbs.
Ability to push or pull machines on wheels weighing up to 400 lbs. for repair purposes.
Ability to stand, walk, bend, reach, stretch, climb, and perform similar physical activities for extended periods.
Walking between buildings may be required.
Moderate dexterity, including use of calculators, keyboards, hand tools, and eye/hand coordination.
Close-vision ability required.
Frequent local car travel required.
Schedule flexibility required.

Nice To Haves

Post-high-school education is encouraged and preferred.

Responsibilities

Deliver incoming and outgoing mail between buildings and assigned locations.
Perform print jobs, document production, assembly, copying, and related site services.
Answer phones and respond to customer requests and questions.
Replace toner in machines and place service calls when equipment requires service.
Understand written and verbal customer instructions and effectively communicate requirements to site resources.
Resolve customer-related issues and coordinate troubleshooting and problem resolution.
Support job scheduling using knowledge of account services.
Perform repetitive tasks according to established procedures, sequence, and pace while maintaining quality and productivity standards.
Maintain positive and productive working relationships with co-workers and work effectively in a team environment.
Adapt to changing situations with flexibility, motivation, and a sense of urgency.
Use sound judgment to make justifiable decisions and take appropriate action to solve problems.
Maintain and accurately submit monthly expenses on time using proper coding requirements.
May be required to report to an alternate site on any given day, which may involve walking, driving, or other transportation and may result in a longer commute than the scheduled shift.
May be required to move between locations during the workday based on business needs.