Customer Service and Sales Representative

Shenandoah Telecommunications • Covington, VA

15d • Remote

About The Position

As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential. We are committed to delivering exceptional service while keeping our communities connected. Every interaction matters—and you’ll play a key role in making that happen. Shentel shows industry-leading customer satisfaction; our service speaks for itself. We offer our employees a competitive benefits package and a winning culture. With over 100 years of history and growth, Shentel continues to lead the way.

Requirements

• 1+ year customer service or call center experience
• Strong communication and problem-solving skills
• Ability to navigate multiple systems and handle high call volume
• Comfortable identifying sales opportunities while supporting customers
• Self-motivated and able to work independently
• Dedicated, private workspace required
• High-speed wired internet (no Wi-Fi-only or satellite connections)
• Full attendance required for paid training

Responsibilities

• Be the first point of contact for customers.
• Help solve customer problems.
• Answer customer questions.
• Identify opportunities to deliver additional value to customers.
• Combine customer service and sales skills.
• Directly impact customer experience.
• Directly impact earning potential.

Benefits

• 401k contribution and match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• PTO
• Holidays
• Paid training
• Ongoing development
• Discounted Shentel services in specific areas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed