Customer Service and Sales Representative I

Smart City Networks Career • Orlando, FL

6d • Onsite

About The Position

The Customer Service and Sales Representative (CSSR) contributes to the overall success of the company by responding to exhibitor inquiries and troubleshooting through a variety of methods including phone calls, in-person interaction and email, ensuring a timely resolution and providing the highest level of customer service.

Requirements

• High school diploma or GED required.
• 1–3 years customer/exhibitor service experience preferred
• Knowledge of data networking products/services desired
• Excellent oral and written communications skills, strong telephone customer service experience and willingness to interface with customers/management essential
• Personal computer skills required; computer literacy in Microsoft Office, Word, Excel, and 10-key preferred
• Must be available to work occasional evenings, weekends, and holidays
• Must be able to work with minimal supervision and be able to exercise independent judgment
• Proof of vaccination is required on first day of work.

Responsibilities

• Building client relationships, by consulting with clients, primarily exhibitors, on their overall Internet and Telephony needs provide a best fit event solution
• Identify, research, and resolve technical issues with exhibitor’s internet connections
• Crosstrain as networking technician for event installations to grow knowledgebase of technology sales
• Receive and process customer orders
• Sell value-added services
• Provide service desk support, and daily booth check-ins, when necessary
• Researching previous event history, utilizing proprietary company database and other means
• Building detailed quotes for clients and following up on revisions and updates
• Keeping detailed orders in company database and ensuring that all changes are up to date
• Collecting and rectifying all funds for events
• Resolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services, if needed
• Fully utilizes and understands all aspects of company proprietary software system
• Ensures compliance with all company policy
• Provides proactive support and coordination for pre-show and on-site customer approval and signature on all requested services
• Prepares all show site reports
• Communicates with other department team members on customer sales and service issues
• Other duties as assigned

Benefits

• Sick accruals may vary by state
• Retirement – 401(K)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED