Customer Service and Relations Representative

Kokosing Industrial•Columbus, OH

12h•Onsite

About The Position

The Olen Corporation and Area Aggregates, a leading construction aggregates producer in the Midwest with over 50 years of experience, is seeking a Customer Service and Relations Representative. This role is responsible for the sales and marketing of construction aggregates within a designated market area. The representative will collaborate with the VP of Sales & Marketing, Customer Service, and the Admin team to ensure comprehensive market coverage and growth, while maintaining positive customer relationships. The ideal candidate will possess a professional demeanor, have some background in construction or aggregates (either field or office experience), and be eager to advance their career and make a significant impact. This position is not eligible for commission.

Requirements

Associate or bachelor’s degree in business/marketing, construction management, or related discipline preferred.
Minimum 1-2 years sales experience (aggregates industry or related field preferred but not required) in larger, complex market areas/territories.
Ability to travel, primarily day trips with some overnight as needed.
Basic knowledge of construction materials and how they are used.
Excellent verbal/written communication skills in order to establish and maintain good working relationships with customers and team members.
Proficient in Microsoft Word, Excel, Power Point.
SharePoint and Viewpoint a plus.
Capable of working independently and in a team environment when required.
Self-starter with excellent planning and administration skills.
Excellent time management skills.
Valid driver’s license and reliable personal vehicle required.
Compliance with best practices, and strict compliance with the Company’s Ethics policy and Code of Conduct.
Knowledge regarding pricing strategies, sales forecasting, and ability to achieve objectives/key performance indicators (DSO, profit, ASP, volume, customer service, prospecting for new business, etc.).
Ability to build and maintain strong customer relationships.
Compliance with the Company’s Safe Driver Policy; adhere to safety regulations (state, federal, company) always.

Nice To Haves

Background in construction or aggregates (field or office experience).
SharePoint and Viewpoint proficiency.

Responsibilities

Call on and develop relationships with construction aggregates buyers in the market area to meet their aggregate needs while achieving annual sales goals regarding sales volume, price, and revenue.
Effectively administer and communicate quotations, sales reports, expense accounts, and any other sales data necessary to meet expectations.
Prospect and develop new customers, increasing the company’s market share.
Assist the sales team in developing the annual sales plan.
Provide frequent personal contact with key customers to maintain maximum market coverage, growth, and profitability, while always ensuring high levels of customer satisfaction.
Effectively communicate with operations team members to ensure plants are meeting customer needs and that proper inventory levels, particularly for key products, are sufficiently maintained.
Work closely with the admin team regarding new accounts and accounts receivable.
Maintain contact with operations regarding schedules, inventories, and specialty product needs.