Customer Relations Representative

City of Blue Springs•Blue Springs, MO

3d•Onsite

About The Position

Performs responsible administrative, customer service, and supervisory duties related to the daily operation of the front counter at the 50+/Community Center. Oversees front counter staff and volunteers, assists patrons and program participants, coordinates registrations and facility rentals, maintains accurate records and reports, and helps ensure efficient and professional delivery of services to the public.

Requirements

High school diploma or equivalent required.
Coursework in bookkeeping, accounting, or office administration preferred.
Basic computer skills and proficiency with Microsoft Office products required.
CPR/AED certification required within six (6) months of employment.
2+ years of experience in customer service, or administrative work required, including experience supervising staff or volunteers and working directly with the public.
Knowledge of general office procedures, customer service practices, and basic bookkeeping principles.
Skill in operating a personal computer, point-of-sale systems, and standard office equipment.
Ability to maintain accurate records and perform multiple tasks in a fast-paced environment.
Strong written and verbal communication skills
Ability to learn and apply regulations and procedures.
Customer-focused with strong problem-solving skills
Ability to manage multiple priorities and meet deadlines
Proficient in standard office technology and systems
Ability to adapt to changing priorities and work environments
Ability to communicate effectively both verbally and in writing and maintain positive working relationships with staff, volunteers, and the public.
Ability to exercise sound judgment, maintain confidentiality, and provide courteous service to a diverse population, including older adults.
Ability to work independently and professionally in a public setting.

Responsibilities

Oversee the daily operations of the front counter to ensure efficient and professional customer service
Opens the facility and prepares the building for operations by 8:00 a.m., Monday through Friday.
Maintains front counter organization, supplies, forms, and operational materials.
Assists with implementation and maintenance of office procedures and workflows.
Trains, schedules, directs, and evaluates front counter staff and volunteers.
Provides guidance and support to assigned staff to ensure consistent service delivery.
Assists in resolving routine staff and customer service concerns.
Promotes a positive and professional work environment.
Responds to inquiries from the public regarding programs, services, rentals, transportation, meals, and facility usage.
Provides accurate information and refers patrons to appropriate staff when necessary.
Assists participants, visitors, and older adults in a courteous and professional manner.
Handles customer concerns and resolves routine issues in a timely manner.
Oversees registrations and attendance for classes, programs, events, and one-day trips.
Processes registrations, payments, reservations, and related documentation.
Updates calendars, schedules, attendance records, and participant information as needed.
Communicates with instructors and program staff regarding schedules, facility usage, and participant needs.
Monitors daily meal and transportation reservations and cancellations.
Maintains accurate records in compliance with Mid-America Regional Council (MARC) policies and procedures.
Enters and reviews meal participation and client information in required computer systems.
Assists with gathering data and preparing monthly and operational reports.
Coordinates facility rentals, including reservation scheduling and customer communication.
Collects fees and processes payments for rentals, programs, and registrations.
Coordinates reservation changes with custodial staff and weekend attendants.
Maintains accurate financial and reservation records related to front counter operations.
Assists with special events, programs, and operational activities as needed.
Perform other duties and special projects as assigned.