Customer Relations Representative

Industrial Distribution Corporation • Addison, TX

11h • Onsite

About The Position

The Customer Relations Representative role requires a positive attitude and someone who is employee and client-focused. The ideal candidate will be able to work in a fast-paced environment, be self-motivated, and focus on achieving performance expectations for our customers.

Requirements

• At least 2 years of customer service or help desk experience
• Must have a pleasant, patient, friendly attitude and possess a strong work ethic with a team player mentality

Nice To Haves

• Previous shipping/receiving experience
• Experience with Microsoft Office, Sage Mas90, and Goldmine

Responsibilities

• Answer inbound telephone calls and speak with customers to resolve customer service inquiries with accuracy, efficiency, and quality
• Access customer account information via computer software and make necessary entries to resolve problems and/or complaints, initiate or change service, process transactions, etc.
• Communicate with customers effectively and clearly, which requires excellent oral communication skills (grammar, enunciation, pronunciation)
• Cope with and diffuse stressful situations, control direction of call with tact and diplomacy
• Use independent judgment, logic, and analytical skills in problem-solving.
• Process orders in a fast-paced environment
• Work with internal departments to meet customers’ needs
• Work with customers to resolve product returns, shipping inquiries, and order status questions
• Perform all other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed