Customer Relations Representative
American University•Washington, DC
•$23 - $25•Onsite
About The Position
This is a key position in the American University’s Financial Aid Office. The incumbent shall be responsible for managing in-person and electronic inquiries. The position is responsible for triaging inquiries of prospective, current undergraduate, and graduate students and assuring exceptional responsiveness and service as it relates to the walk- in and e-mail inquiries. The incumbent shall also assist in managing the office’s scheduling, procurement and expense reporting needs.
Requirements
- Associate's degree.
- 1 - 3 years of relevant experience.
Nice To Haves
- Bachelor's degree.
- Working knowledge of automated systems.
- Excellent written and verbal communication skills.
Responsibilities
- Serve as the first point of contact for the Financial Aid Front Desk.
- Respond and triage in-person inquiries.
- Respond and assign as appropriate unassigned e-mail inquiries.
- Review and assign all inquiries within the date of receipt.
- Coordinate and schedule ongoing staff meetings.
- Take and disseminate meeting minutes.
- Draft cover memos.
- Assess and order office supplies as needed.
- Compile, reconcile and report corporate card expenditures for office expenses and travel.
Benefits
- AU offers a competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
