Customer Relations Representative

Bruno Independent Living Aids, Inc.•Oconomowoc, WI

1d•Onsite

About The Position

This position is responsible to serve customers and government agencies via a call-center. Provide product and sales information, process quotes and sales orders, coordinate product delivery and installation. Work independently and on teams to develop, improve and ensure customer satisfaction. Support Sales team to increase sales and resolve product and service concerns in a fast-paced office environment.

Requirements

High school diploma or equivalent
3 years customer service experience with strong facilitation and presentation skills
Intermediate Microsoft Office suite proficiency
Read, analyze, and interpret a variety of information, such as technical procedures, business correspondence, and governmental regulations furnished in written, oral or diagram form.
Create business-level written correspondence and verbally present information to internal and external customers.
Requires job related software skills, MS Office and the ability to operate a variety of standard office equipment.

Nice To Haves

Associate Degree in business-related field is a plus
Experience in a call-center environment is a plus
Experience in Epicor ERP system is a plus
Experience in Salesforce CRM is a plus

Responsibilities

Knowledge of company’s product lines, product functionality, prices, lead times, delivery schedules and freight carriers
Respond verbally and in writing to customer requests via telephone, US mail, email and fax
Interpret/assess customer requests and recommend applicable BRUNO products to provide mobility solutions that best fit customer needs
Perform frequent customer follow up to ensure solution was timely and accurate
Initiate and maintain accurate sales data; gather data and create reports for management and government agencies
Utilize problem solving skills for work not clearly defined, create work instructions, maintain organized records and work systematically and efficiently
Conduct and record post sale follow up results with customers
Proven decision-making skills to expedite customer inquiries and orders accurately
Develop recommendations for process improvements that identify solutions and create standardized work
Work with confidential business matters, perform accurate work, display personal initiative to meet all goals within deadlines, work collaboratively and display respect, trust and integrity