2027 Co-Op: Customer Service and Logistics (6 months, January start)

Haleon•Warren Township, NJ

1d•$20 - $30•Hybrid

About The Position

As a Customer Service & Logistics Co-Op, you will gain hands-on experience in customer service, supply chain operations, logistics, and business analytics while supporting projects that affect service delivery and operational performance. You will collaborate with cross-functional teams, build technical and business skills, and contribute to initiatives supporting customers and commercial partners. The role supports customer service activities, production allocation, and the internal trade sample process. It also contributes to process improvement and automation, customer service reporting and dashboards, data analysis, and projects to improve service delivery. The position is based in Berkeley Heights, New Jersey, with an in-office presence three days per week. It is a six-month co-op beginning in January 2027, scheduled for 40 hours per week, Monday through Friday, approximately 8 a.m. to 5 p.m.

Requirements

Currently pursuing a bachelor's degree in Supply Chain Management, Business Management, Logistics, Operations Management, Data Analytics, or a related field.
Demonstrated proficiency with Microsoft Excel and Power BI.
Strong analytical, problem-solving, and organizational skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Ability to work collaboratively with cross-functional teams and stakeholders.
Able to work full-time, 40 hours per week, Monday through Friday, approximately 8 a.m. to 5 p.m., for six months.
Must be authorized to work in the United States and must not require future sponsorship; work authorization documentation is required during the application process.
Must work at the designated location; candidates requiring relocation must arrange and fund their own housing, transportation, and relocation needs.

Nice To Haves

Experience with data visualization, reporting, or dashboard development.
Familiarity with supply chain, logistics, customer service, or operations processes.
Interest in process improvement, automation, and continuous improvement initiatives.
Exposure to AI tools, Copilot, or workflow automation solutions.
Self-motivated, curious, and eager to learn.

Responsibilities

Support sales order processing, issue resolution, and day-to-day customer support activities.
Learn the end-to-end production allocation process and serve as a backup to the Customer Support Analyst, collaborating with supply planning and commercial teams.
Own and support the internal trade sample process, including sales order management, logistics coordination, shipment tracking, and stakeholder communication.
Participate in continuous improvement initiatives focused on process simplification and automation, including opportunities to use AI and Copilot-enabled solutions.
Develop and enhance Customer Service Power BI dashboards for shortage reporting, sales order exception management, transparency, and decision-making.
Participate in projects to improve customer service processes and service delivery through data analysis and process optimization.
Collect, analyze, and interpret customer service and supply chain data using Excel, Power BI, and other business tools.
Collaborate with cross-functional teams to gather requirements, support project execution, and drive process improvements.
Document project progress, compile reports, and present insights and recommendations to team members and leadership.
Identify opportunities to improve processes, data visibility, and customer service performance, and help implement sustainable solutions.