Customer Service and Inside Sales Support Representative

Visual Sound•Broomall, PA

5d•Onsite

About The Position

Visual Sound is seeking an onsite Customer Service and Support Specialist for its Corporate Office in Broomall, PA. This role requires previous experience in customer service, sales support, inside sales/bid desk, data entry, technical operations, and purchasing. Experience with audio-visual technology is preferred.

Requirements

Ability to balance multiple tasks with changing priorities.
Ability to work and think independently and ensure deadlines are met.
Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion.
Excellent attention to detail.
Clear and professional communication skills (written and oral) both internally and externally.
Effective communication and interaction with employees, clients, and colleagues.
Ability to work effectively with all levels of the organization.
Demonstrated customer service focus and client communication skills.
Ability to handle sensitive and confidential information.
Minimum of a High school Diploma or equivalent.
Minimum 2-4 years of experience with office administrative functions preferred.
Intermediate proficiency with demonstrated experience utilizing office suite (Word, Excel, Powerpoint).

Nice To Haves

Experience with audio-visual technology is preferred.
Previous experience in the AV industry is a plus.

Responsibilities

Data entry of customer orders and internal change orders into the Company's operating system.
Maintain knowledge of current products, vendors, distributors, manufacturers, manufacturer representatives, and other industry and company related information.
Provide timely follow-up on the status of customer orders, back orders, shipping schedules, equipment for repair, wrong shipments, damaged goods, or missing parts.
Maintain confidential information related to customer transactions, including pricing, problems with units, and manufacturing problems.
Assist with proposals to customers.
Ensure accuracy of product costs.
Respond to customer inquiries and needs via telephone, fax, email, or in-person, which may include requests for product information, placing/changing/canceling orders, and checking product/item availability.
Perform weekly product backlog reviews.
Answer incoming calls and route them to the proper department/person.
Locate appropriate company resources to assist customers.
Order facility supplies, coordinate events in showrooms, and ensure office equipment is working properly.
Distribute incoming mail and prepare outgoing mail.
Review information from bid sources, monitor bid sites, and research customer websites.
Ensure bids are qualified properly and distributed effectively.
Assist in bid submission to customers in the correct format specified within the bid.
Request bid updates, amendments, and results as required.