Customer Service and Channel Ops Co-Op
About The Position
At Johnson & Johnson, we believe health is everything. Our commitment to healthcare innovation empowers us to create a world where complex diseases are prevented, treated, and cured—where treatments are smarter, less invasive, and personalized. Through our expertise in Innovative Medicine, MedTech, and Supply Chain excellence, we are positioned to deliver breakthroughs that profoundly impact global health. Rooted in over 130 years of culture dedicated to diversity, equity, & inclusion (DEI), we foster a workplace where all perspectives, abilities, and experiences are valued. This culture of belonging fuels our innovation and allows us to better understand and meet the diverse needs of the communities we serve. Position Overview: As a Customer Service and Channel Operations (CSCO) Co-Op (Johnson & Johnson Innovative Medicine) you will support Johnson & Johnson's CSCO organization, with a focus on supporting all departmental functional work groups, including but not limited to: Customer Support Services, Reverse Distribution, Revenue Reconciliation, and Systems Operations. You'll leverage data-driven insights to enhance efficiency, reduce costs, and improve customer and patient outcomes. You will have the opportunity to work closely with teams across commercial, logistics, and customer service functions, and play a critical role in process improvement, strategic analytics, and project leadership. As a Johnson & Johnson Co-Op you will also have opportunities to build a community with other Co-Ops through events, trainings, networking, and community outreach.
Requirements
- Currently pursuing a BA/BS in Supply Chain, Engineering, IT, Business, or related fields.
- Proficient in Microsoft Excel (V-Lookups, Pivot Tables, Formulas, Macros), PowerPoint, Word.
- Familiarity with supply chain management systems (SAP preferred).
- Strong analytical, problem-solving, and strategic mindset.
- Excellent communication and interpersonal skills.
- Creative thinker with a development-focused attitude and ability to quickly adapt to new systems.
- Permanently authorized to work in the U.S., must not require sponsorship of an employment visa (e.g., H-1B or green card) at the time of application or in the future. Students currently on CPT, OPT, or STEM OPT usually requires future sponsorship for long term employment and do not meet the requirements for this program unless eligible for an alternative long-term status that does not require company sponsorship.
Nice To Haves
- Experience with Data Analytics and Visualization tools like Tableau or Power BI (preferred).
- Proven leadership or project management experience (preferred).
- Previous co-op or internship experience is a plus.
Responsibilities
- Identify cost-saving opportunities and process improvements using advanced Excel skills.
- Lead at least one high-impact project utilizing LEAN/Six Sigma methodologies to optimize pharmaceutical processes.
- Manage relationships with targeted customers and/or internal partners, ensuring operational efficiency and customer satisfaction.
- Develop, implement, and monitor supply chain initiatives to enhance the end-to-end customer experience.
- Generate detailed reports and dashboards to inform decision-making, including weekly pharmaceutical supply chain reports, ad hoc analytics, and KPI tracking using Excel and visualization tools such as Power BI.
- Collaborate with internal teams on business process improvements and projects aligned with strategic objectives for 2026.
- Facilitate proactive communication by distributing reports, leading meetings, and supporting local team activities as needed.
Benefits
- Co-Ops/Interns are eligible to participate in Company sponsored employee medical benefits in accordance with the terms of the plan.
- Co-Ops and Interns are eligible for the following sick time benefits: up to 40 hours per calendar year; for employees who reside in the State of Washington, up to 56 hours per calendar year.
- Co-Ops and Interns are eligible to participate in the Company’s consolidated retirement plan (pension).
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What This Job Offers
Career Level
Intern
Number of Employees
5,001-10,000 employees
