Co-Op Student - Customer Experience

MealSuite•Cambridge, ON

7d•CA$22 - CA$32•Hybrid

About The Position

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. We’re looking for a Customer Experience Co-Op Student to join our Customer Experience team. This position will be reporting to the VP, Customer Experience, and is for the September 2026 - December 2026 co-op term.

Requirements

Current enrollment in a post-secondary program with a Canadian institution in Business Analytics, Computer Science, Data Science, Information Systems, or related field
Experience with digital productivity tools (Microsoft 365, Google Workspace, or similar)
Clear and concise communication skills with the ability to convey ideas effectively in both written and verbal form
Active listening skills, demonstrating attention to stakeholder needs, the ability to ask clarifying questions, and confirm understanding before acting
The ability to build relationships across different business functions and show a team-oriented attitude
Proactive communication and willingness to flag issues early, provide regular progress updates, and the confidence to escalate blockers without prompting
Ability to thrive in a collaborative, fast-moving environment

Nice To Haves

Prior exposure to AI tools (ChatGPT, Claude, Copilot, etc.) in a business or academic context is a plus
Experience with CRM or customer service platforms (Salesforce, Planhat, etc.) and BI tools (Tableau, Power BI, Looker, etc.) are considered assets
Familiarity with the SaaS, healthcare tech, or other customer-facing environments are bonuses

Responsibilities

Analyze customer health data, support ticket trends, and product usage patterns to identify risks and growth opportunities across the book of business, while supporting CSAT and NPS analysis through trend tracking, segmentation, and insight generation
Build and maintain dashboards and reports using BI tooling, enabling CSM and Support leadership to monitor performance, access key metrics, and make data-informed decisions
Design and document repeatable data workflows and processes that reduce manual effort, improve data consistency, and scale analytical capabilities across the CX organization
Partner with CX and AI stakeholders to prototype and test AI-assisted workflows (e.g., ticket classification, response drafting, trend summarization), evaluate relevant tools, and contribute to prompt libraries, testing frameworks, and lightweight automation solutions
Support ad hoc data requests, translate business questions into structured analysis, contribute to QBR preparation through account-level reporting, and maintain process documentation and knowledge base content to enable team effectiveness