Customer Service Analyst

Rio Tinto • Chicago, IL

10d • Onsite

About The Position

The Customer Service Analyst handles the full spectrum of accounts receivable (AR) functionality, ensuring payments are received according to contract terms. The role supports the Borates team and covers North and South America, with exposure to global operations, processes, and stakeholders. It works in a collaborative, fast-paced environment and is based in Rio Tinto’s downtown Chicago office.

The role reports to the Customer Service Manager and works with multiple stakeholders to improve service levels and processes, meet business requirements, and maintain positive relationships. It also supports SAP projects and enhancements for the CTC process.

Requirements

• Relevant years of accounts receivable experience.
• Experience with SAP.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Exceptional written and verbal communication skills.
• Ability to adapt to change quickly and easily.
• Strong analytical and problem-solving skills.

Nice To Haves

• A degree in Business or Accounting is preferred.

Responsibilities

• Review and release orders based on credit risk analysis.
• Review credit lines based on future sales.
• Reconcile customer accounts for short payments and cash applications.
• Analyze and report on invoicing payment schedules against sales objectives.
• Work with multiple stakeholders to improve service levels and processes, meet business requirements, and maintain positive relationships.
• Follow up on accounts receivable positions and payment schedules.
• Execute reports and procedures required for month-end activities.
• Assist with audit and financial queries when required.
• Support SAP projects and enhancements for the CTC process.

Benefits

• Competitive base salary reflective of skills and experience, with an annual incentive program.
• Comprehensive medical benefits, including health insurance for employees and immediate family.
• Attractive share ownership plan.
• Career development and education assistance to further technical or leadership ambitions.
• Leave for all of life’s reasons, including vacation/annual, paid parental, and sick leave.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed