Customer Service Analyst
About The Position
The Customer Service Analyst handles the full spectrum of accounts receivable functionality, ensuring payments are received according to contract terms. The role supports the Borates team and manages AR functions for North and South America, with exposure to global operations, processes, and stakeholders. It is based in Rio Tinto’s downtown Chicago office and reports to the Customer Service Manager. The position works closely with multiple stakeholders to improve service levels and processes, meet business requirements, and maintain positive relationships. It also supports SAP projects and enhancements for the CTC process and assists with audits and financial queries as needed.
Requirements
- Relevant years of accounts receivable experience.
- Experience with SAP.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Exceptional written and verbal communication skills.
- Ability to adapt quickly and easily to change.
- Strong analytical and problem-solving skills.
Nice To Haves
- A degree in Business or Accounting is preferred.
Responsibilities
- Review and release orders based on credit risk analysis.
- Review credit lines based on future sales.
- Reconcile customer accounts related to short payments and cash applications.
- Analyze and report on invoicing payment schedules against sales objectives.
- Work with stakeholders to improve service levels and processes while meeting business requirements and maintaining positive relationships.
- Follow up on accounts receivable positions and payment schedules.
- Execute and run reports and procedures required for month-end activities.
- Assist with audits and financial queries as required.
- Support SAP projects and enhancements for the CTC process.
Benefits
- Competitive base salary reflective of skills and experience, with an annual incentive program.
- Comprehensive medical benefits, including health insurance for employees and immediate family.
- Attractive share ownership plan.
- Career development and education assistance.
- Leave for vacation/annual leave, paid parental leave, and sick leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
