Customer Service Agent with Front Desk/Reception Responsibilities

Lee Spring Company LLC•New York, NY

41d•$18 - $18•Onsite

About The Position

Founded in Brooklyn in 1918 by Robert Lee Johannsen, Lee Spring has grown into a global manufacturer with locations across the U.S., Europe, Latin America, and Asia — stocking more than 25,000 catalog products alongside custom-engineered solutions.

Requirements

2–3 years of customer service experience in manufacturing, industrial, distribution, or B2B environment.
Experience supporting business-to-business customers.
Previous experience processing and tracking customer orders.
Experience with customer quotations, pricing, purchase orders, or order status inquiries.
Familiarity with manufacturing processes, production schedules, inventory, or lead times.
Experience working with technical, industrial, mechanical, or engineered products.
Previous front-desk or receptionist experience.
Experience coordinating customer needs with Sales, Production, Engineering, Quality, or Shipping.
Experience supporting a sales or customer service team.
Experience with an ERP, CRM or order-management system.
Experience working directly with customers by telephone and email.
Strong verbal and written communication skills.
Professional telephone presence and interpersonal skills.
Excellent customer service and problem-solving abilities.
Strong attention to detail and accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational and follow-up skills.
Proficiency with Microsoft Office, including Outlook and Excel.
Previous experience using an ERP, CRM, order-management system, or similar business software, or the ability to learn new systems quickly.
Ability to work effectively with customers, visitors, and employees at all levels of the organization.

Responsibilities

Serve as a primary point of contact for business customers via telephone and email.
Respond promptly and professionally to customer inquiries regarding products, pricing, availability, orders, lead times, and general information.
Process, enter, and maintain customer orders accurately.
Assist with preparing and following up on customer quotations.
Monitor open orders and communicate order status, delays, and other updates to customers.
Research and resolve customer concerns, order discrepancies, and service issues.
Coordinate customer requests and requirements with Sales, Engineering, Production, Quality, Purchasing, Shipping, and other internal departments.
Maintain accurate customer, order, and related information in company systems.
Assist Sales Representatives and other team members with customer requests and administrative support.
Develop and maintain positive, professional relationships with customers.
Answer, screen, and route incoming telephone calls in a professional and courteous manner.
Greeting and assist customers, visitors, vendors, and other guests.
Maintain a professional and welcoming reception area.
Assist with visitor sign-in and other front-desk procedures.
Respond to general inquiries and direct callers and visitors to the appropriate department or employee.
Maintain confidentiality when handling customer, company, and employee information.
Maintain organized records and documentation.
Use Microsoft Office and company business systems to complete daily responsibilities.
Prioritize multiple tasks while maintaining a high level of accuracy and customer service.
Work collaboratively with employees across multiple departments.
Perform other duties as assigned.