Customer Service Agent

Beneva • Mississauga, ON

10d • CA$53,590 - CA$66,987 • Hybrid

About The Position

Reporting to the Assistant Director – Client Services, this 6 month temporary position will support clients in the follow-up of current files and actively participates in the smooth running of operations with a view to making contractual amendments as soon as possible.

Requirements

• Diploma/Certificate in administration or other related discipline
• 2 to 3 years of relevant experience in customer service
• Bilingualism (English and French) an asset
• Communication skills, high customer focus
• Strong teamwork and problem-solving skills
• Versatility, organizational skills, initiative and analytical thinking
• Speed of execution and ability to manage multiple priorities

Nice To Haves

• LOMA 280, LOMA 290 and LOMA 301 or ALMI title (an asset)
• Knowledge of life, universal life and accident and sickness insurance products (an asset)

Responsibilities

• Receive customer inquiries (by phone or email), analyze the nature of requests and provide appropriate information
• Communicate with internal stakeholders (claims analysts, contract administration advisor) to find optimal solutions to the issues raised
• Analyze and approve/deny requests for extensions of deadlines, reimbursement of expenses or other exceptions in accordance with established standards
• Follow up on incomplete files with clients and advisors
• Suggest new work methods to improve the efficiency of operations (productivity, quality and service times) as well as the customer experience
• Actively participate in the smooth running of operations to meet service deadlines

Benefits

• Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree