Agent, Customer Service

Canadian North • Norman Wells, NT

8d • Onsite

About The Position

The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger check-ins, processing baggage, and answering general inquiries. Pay Rate: Starting at $21.50 per hour, in accordance with the UNIFOR Collective Agreement, or commensurate with experience. Northern Living Allowance: The successful candidate will also receive a Northern Living Allowance of $7.69 CAD per hour. Language Premium: Candidates who are fluently bilingual and able to serve our beneficiaries in their traditional Inuit languages receive a premium of $2.00 per hour. Reporting to: Regional Manager, YZF

Requirements

• High school diploma or equivalent related experience
• 1 year of customer service experience
• Possess a working knowledge of Sabre System
• Demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) with high typing accuracy
• Possess a knowledge of passenger check-in and baggage handling
• Must be familiar with all aspects paperwork/documentation for all passenger service functions
• Must possess strong communication, and interpersonal skills
• Proven customer service skills
• Works well in team environment
• Experience in handling passengers with mobility needs
• Must be adept at handling multiple tasks, and prioritizing duties
• Willing to assist in all areas of passenger services
• Willing to work irregular hours of operation and shift work
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access and Clearance Program regulated by Transport Canada

Nice To Haves

• Bilingual in English/French or English/Inuktitut is an asset

Responsibilities

• Process passengers and baggage
• Make reservations and compute fares
• Disseminate information
• Respond to travel agency inquiries
• Assist passengers with mobility and special needs
• Issue tickets and process sales reports for deposit
• Assemble, control and transmit reservations and passenger data
• Administer Staff Travel and employee travel both business and pleasure
• Maintain records as required
• Process claims for damaged or missing baggage
• Record flight arrival and departure times
• Conduct radio communications with the aircraft
• Provide load data
• Assist the Cargo/Ramp Attendant if so required with the processing of carry-on baggage, placement of cones etc, would not be required to load plane
• Perform other duties and functions related to the foregoing
• Other duties as assigned

Benefits

• Travel & Cargo Privileges - Canadian North travel privileges after 6 months of continuous employment
• Cargo shipping Privileges - in accordance with company pol
• Opportunities for advancement within a trusted Canadian airline

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED