Customer Service Agent

Silver Airways, LLC • Christiansted, Saint Croix - Christiansted

4d • Onsite

About The Position

This role involves a variety of customer service tasks within an airport environment. Responsibilities include checking customers in for flights, handling luggage, selling tickets, making reservations, and managing gate boarding. Additionally, agents will assist with arriving flights, baggage claims, customer inquiries, and financial reconciliation. The position requires providing general customer assistance, adhering to safety procedures and station policies, and communicating accurate flight information. Agents will also assist special needs passengers, resolve complaints, and maintain knowledge of specific guidelines for unaccompanied minors, law enforcement, Hazmat, and airfreight. Clear communication with customers and personnel is essential, along with performing miscellaneous duties as assigned by management.

Requirements

• Must be at least 18 years of age
• Must be able to work any shift in a 24-hour period, including days, nights, weekends and holidays
• Must be flexible, willing and able to prioritize Silver work schedule
• Must be able to work in a fast paced, deadline driven environment
• Must have professional appearance
• Excellent attendance and punctuality required
• Must be able to pass a Drug and Alcohol Screen, and FBI Fingerprint & Criminal History check
• Must own and be able to maintain a current driver's license
• Current U.S. Passport or equivalent with applicable Visas
• At least 1 year customer service required

Nice To Haves

• Aviation experience preferred

Responsibilities

• Checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate
• Meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers/accounting functions
• Providing general customer assistance, complying with all safety procedures and station policies
• Providing accurate gate, flight arrival and departure information, as well as answer general inquires
• Assist special needs passengers, resolve customer complaints and other duties as delegated
• Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelines
• Communicate clearly and accurately with customers as well as ground and aircraft personnel
• Miscellaneous duties as assigned by Manager and Supervisor
• Conduct other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED