[Long-Term and Full-Time] Remote English Customer Service Agent
About The Position
As a Trust & Safety Customer Service Agent, you will be responsible for daily communication with our users and stakeholders on Pets4Homes and Lancaster Puppies, our UK and US-based marketplaces (www.pets4homes.co.uk and www.lancasterpuppies.com). The workload is predominantly on our English markets, but knowing German is a big plus. Our users are highly engaged with our website, and we take pride in operating a safe and responsible marketplace. Your daily tasks will include moderating listings and providing customer support via email. You’ll primarily use our internal back-office systems and Freshdesk to communicate with users. You should be able to consistently meet key performance indicators (KPIs), including customer satisfaction, team moderation targets, and quality standards. Our websites never sleep! We are looking for a remote team member who is available to work up to 40 hours per week for a long-term project covering evenings (CET) and ALMOST ALL weekends.
Requirements
- Passionate about animal welfare and pets
- Being able to provide excellent Customer Support
- Fluent business English (written and spoken)
- A proactive and independent mindset
- The ability to challenge existing processes in order to raise the bar both for user happiness and animal welfare
Nice To Haves
- Fluent business German
Responsibilities
- Daily communication with users and stakeholders on Pets4Homes and Lancaster Puppies.
- Moderating listings.
- Providing customer support via email.
- Using internal back-office systems and Freshdesk to communicate with users.
- Consistently meeting key performance indicators (KPIs), including customer satisfaction, team moderation targets, and quality standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
