[Long-Term and Full-Time] Remote English and German Customer Service Agent

Pet Media Group • Capon Bridge, WV

9d • Remote

About The Position

As a Trust & Safety Customer Service Agent, you will be responsible for daily communication with our users and stakeholders across our key marketplaces in the UK, Germany, and the US (www.pets4homes.co.uk, www.deine-tierwelt.de, and www.lancasterpuppies.com). You may also occasionally support users on our other marketplaces. The workload is predominantly on our English and German markets, so fluency in English and German is essential. Our users are highly engaged with our platforms, and we take pride in operating safe and responsible marketplaces.

Your daily tasks will include moderating listings and providing customer support via email. You’ll primarily use our internal back-office systems and Freshdesk to communicate with users. You should be able to consistently meet key performance indicators (KPIs), including customer satisfaction, team moderation targets, and quality standards.

Requirements

• Passionate about animal welfare and pets.
• Ability to provide excellent Customer Support.
• Fluent business English and German (written and spoken).
• A proactive and independent mindset.
• The ability to challenge existing processes in order to raise the bar both for user happiness and animal welfare.

Nice To Haves

• Being an unpretentious and kind person who does not deem any task too big or too small.
• Excellent communication skills.
• Taking pride in delivering exceptional service, ensuring every customer feels valued and cared for.
• Being organized, detail-focused, and enjoying solving problems.
• Enjoying working together to find the best solutions.
• Having a careful eye for detail to ensure listings meet high standards before approval.

Responsibilities

• Daily communication with users and stakeholders across key marketplaces (UK, Germany, US).
• Moderating listings.
• Providing customer support via email.
• Using internal back-office systems and Freshdesk for communication.
• Meeting key performance indicators (KPIs) including customer satisfaction, team moderation targets, and quality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed