Customer Service Agent

ADVANCED AIR LLC • Imperial, CA

9d • Onsite

About The Position

Advanced Air, LLC is seeking a Customer Service Agent to support operations at Imperial County Airport. This is a 100% on-site position, requiring the candidate to be based in or around Imperial, CA. The role operates in a fast-paced environment and requires comfort working in various weather conditions. The Customer Service Agent will be responsible for providing excellent service to customers, handling reservations, ticketing, check-in, passenger boarding, and baggage services. They will also communicate flight changes, assist with re-accommodation, and ensure aircraft are prepared for flight. Additional duties include transporting passengers, overseeing firearm unloading, maintaining brand standards, identifying areas for customer experience improvement, and ensuring compliance with FAA, TSA, Airlines, and Airport regulations. A Secured Identification Display Area (SIDA) badge may be required for certain airports.

Requirements

• Must be authorized to work in the U.S.
• Must have valid Driver’s license and clean driving record
• 2+ Years of Customer Service Experience
• Experience with Microsoft Office products including Outlook, Word and Excel
• Excellent communication and problem-solving skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to work efficiently under time constraints
• High School Diploma or equivalent

Nice To Haves

• May be required to push/ pull ground service equipment weighing approximately 5,000 lbs
• May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports
• Will be required to meet all local airport and TSA requirements
• Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
• Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required

Responsibilities

• Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner
• Answer telephone to provide information, resolve problems or complaints, and assist as needed
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
• Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, assisting passengers as needed
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
• Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone
• Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning
• Transport passengers via shuttle or van as required
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required
• Maintain Advanced Air brand standards and consistency in the ground experience
• Identify opportunities to improve customer experience and increase satisfaction
• Maintain positive customer relations at all times by using good judgment and the ability to multi-task
• Ensures FAA, TSA, Airlines & Airport regulations are followed at all times
• Will be required to obtain and maintain a Secured Identification Display Area (SIDA) badge for certain airports
• Additional duties as assigned by Supervisor

Benefits

• Competitive salary
• Sick Time
• Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest
• 401k plan with dollar-for-dollar employer match up to 4%

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED