Customer Service Agent

ADVANCED AIR LLC • Hurley, NM

3d • Onsite

About The Position

Advanced Air, LLC is seeking a Customer Service Agent to support operations at Grant County Airport in Silver City, NM. This is a 100% on-site position requiring the ability to work in various weather conditions. The role involves providing excellent customer service, handling reservations, ticketing, check-in, passenger assistance, and ensuring compliance with FAA, TSA, and airport regulations. The ideal candidate will be comfortable in a fast-paced environment and possess strong communication and problem-solving skills.

Requirements

• Must be authorized to work in the U.S.
• Must have valid Driver’s license and clean driving record
• 2+ Years of Customer Service Experience.
• Experience with Microsoft Office products including Outlook, Word and Excel
• Excellent communication and problem-solving skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to work efficiently under time constraints
• High School Diploma or equivalent.
• May be required to push/ pull ground service equipment weighing approximately 5,000 lbs
• May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports
• Will be required to meet all local airport and TSA requirements
• Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
• Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required

Responsibilities

• Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner.
• Answer telephone to provide information, resolve problems or complaints, and assist as needed.
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service.
• May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets.
• Communicate to customers when a flight has been delayed or cancelled and work to reaccommodate them according to company policy.
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, assisting passengers as needed.
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
• Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone.
• Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning.
• Transport passengers via shuttle or van as required.
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required.
• Maintain Advanced Air brand standards and consistency in the ground experience.
• Identify opportunities to improve customer experience and increase satisfaction.
• Maintain positive customer relations at all times by using good judgment and the ability to multi-task.
• Ensures FAA, TSA, Airlines & Airport regulations are followed at all times.
• Will be required to obtain and maintain a Secured Identification Display Area (SIDA) badge for certain airports.
• Additional duties as assigned by Supervisor.

Benefits

• Competitive salary
• Sick Time
• Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest
• 401k plan with dollar-for-dollar employer match up to 4%

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED