Customer Service Agent, Benefits - Lakeland

Publix • Lakeland, FL

3d

About The Position

At Publix, exceptional customer service is our hallmark. We’re searching for enthusiastic and experienced individuals who consistently deliver outstanding support and create memorable experiences for every customer. As a Customer Service Agent (CSA), you’ll be the trusted first point of contact, providing expert assistance with benefit-related inquiries and making every interaction positive, professional, and caring. Your commitment to excellence sets the standard for customer satisfaction and reinforces our reputation for premier service.

Requirements

• High school diploma or equivalent
• Minimum of 2 years of professional experience in an office environment involving customer or employee account transactions (e.g., insurance, healthcare, retirement plans, banking/financial or HR support)
• Excellent verbal and written communication skills
• Analytical reasoning and problem-solving skills
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Situational awareness, customer focus and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong attention to detail and organizational skills

Nice To Haves

• Associate or bachelor’s degree in a related field
• Bilingual or multilingual abilities
• Two years’ experience in a high-volume call center environment
• Familiarity with benefits-specific regulations and compliance standards
• The ability to interpret information.

Responsibilities

• Answer incoming customer calls and answer customer questions and resolve concerns regarding our stock, retirement, and group benefits plans in a fast-paced high-volume environment.
• Listen to customers, determine the appropriate response or solution, research information, and take necessary action to ensure customers receive complete and helpful information regarding their benefits inquiries.
• You’ll be supported by and work closely with Sr. CSAs, Customer Service Specialists (CSSs) and other team members to deliver a premier customer experience.
• We offer training programs and support to help you be a successful customer service agent.

Benefits

• Competitive pay
• Health insurance
• Company-funded retirement plan that gives you shares of Publix stock
• 401(k)-retirement savings plan
• Stock purchase plan
• Paid time off
• Tuition reimbursement
• Other perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED