Customer Service Agent

Empire Auto Parts • Dallas, TX

6d • Onsite

About The Position

We are looking for a Customer Service Agent to answer incoming service calls and online orders.

Requirements

• Great attitude and personality
• Exceptional communication skills, including carefully listening to, understanding, and following up on customer requests
• Ability to handle customer issues with precision, professionalism, and courtesy
• Ability to build rapport and credibility with customer
• Enthusiasm, patience, and a positive attitude
• Be at least 18 years old
• Must be able to work Monday - Friday/9:00 am - 6:00 pm

Nice To Haves

• High school diploma or equivalent is a plus
• Call center experience is a plus
• Bi-lingual (English/Spanish) Preferred

Responsibilities

• Answers inquiries via telephone regarding product availability and pricing
• Processes order requests using company systems; reviews and confirms online orders as needed and process returns and exchange requests
• Places outbound calls to customers to update order status, verify account information and update business and contact information as needed
• Answers product information requests and resolve product support problems as these arise
• Handles customer issues and concerns proactively and promptly, advocating for the customer while adhering to the policies and balancing the needs of the company
• Listens for customer needs and overcome obstacles or hurdles to securing (more) business from the customer
• As appropriate, highlight Empire’s advantages versus competitors, such as high part availability, easy ordering (online/phone/fax), frequent deliveries, and streamlined returns
• Fully document all interactions with the customer

Benefits

• Health, Dental & Vision Insurance
• Health Savings Account (HSA) with Employer Contribution
• Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
• 401K Retirement Plan
• Paid Training
• Paid Time Off
• Paid Sick Days
• Paid Holidays, Including 1 Floating Holiday (Your Birthday)
• Weekly Pay
• M-F work week; No weekends
• Casual Dress Code
• Teamwork Environment
• Fun Anniversary Party
• Free Company Apparel
• Free Parking
• Employee Recognition
• Free Company Apparel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED