Customer Service Agent - WFH

American Income Life Insurance Company • West Valley City, UT

6d • Remote

About The Position

We’re expanding our remote team and looking for motivated individuals who enjoy working with people, providing solutions, and creating positive experiences. This role offers the opportunity to develop valuable professional skills while working in a flexible, virtual environment. You don’t need previous industry experience to get started. New team members receive step-by-step training, ongoing guidance, and continued support to help them learn the role, build confidence, and progress over time.

Requirements

• Positive attitude
• Strong work ethic
• Willingness to learn
• Ability to communicate effectively
• Ability to stay organized
• Ability to take ownership of responsibilities
• Personable and comfortable communicating with different types of people.
• Strong listeners who can explain information in an easy-to-understand way.
• Reliable, organized, and attentive to detail.
• Able to manage their time and responsibilities independently.
• Comfortable using computers and virtual communication tools.
• Willing to learn new systems and processes.
• Receptive to training, feedback, and coaching.
• Motivated by personal goals and career development.
• Comfortable working independently while contributing to a team.

Nice To Haves

• Previous industry experience
• Backgrounds in customer service, retail, hospitality, administration, sales, or other client-facing positions

Responsibilities

• Communicate with members through phone and virtual meetings.
• Identify individual needs by asking questions and listening carefully.
• Help members understand available programs and available options.
• Walk members through applications, enrollment, and required documentation.
• Answer questions and provide additional assistance when needed.
• Follow up with members throughout the process.
• Keep client information and digital records accurate and organized.
• Learn current program information, procedures, and best practices.
• Deliver dependable and professional service in every interaction.

Benefits

• Fully remote work environment
• Flexible scheduling options
• Complete training provided
• Ongoing coaching and mentorship
• Weekly compensation
• Performance-based incentives and earning opportunities
• Opportunity to develop long-term residual income
• Company-sponsored travel opportunities based on performance
• Professional and leadership development
• Opportunities to advance into additional responsibilities and management roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed