Customer Service Agent

Desjardins • Brossard, QC

1d • Onsite

About The Position

We're looking for a Customer Service Agent to join our team! Do you stand out for your approach to customer service, your ability to use technology, your resourcefulness, your proactivity and your independence? Then this opportunity might be right for you! Your role will be to handle everything related to reception, and well as to carry out administrative, office and other tasks and processes to help your site meet operational objectives and carry out initiatives, in accordance with detailed guidelines. At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.

Requirements

• Trade school diploma in a related field
• A minimum of two years of relevant experience
• Customer service experience
• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients
• Proficiency in Office 365 in a Windows environment
• Action oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Situational adaptability

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered
• Trade Union (If applicable)

Responsibilities

• Assist members and clients, be attentive to their needs and propose personalized solutions
• Carry out administrative tasks, including data entry, extraction, processing, compilation and coding
• Set up and clean up rooms
• Submit requests and follow up on real estate and technology needs
• Order supplies
• Scan and distribute mail

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree