Customer Service Agent

Frontline Call Center•Salt Lake City, UT

5d•Remote

About The Position

Frontline Call Center is growing and seeking work-from-home Customer Support Agents to join their Blended Support Team. This role is ideal for individuals who enjoy helping people, are comfortable with technology, and desire a flexible remote job with benefits. The Blended Support Agent will be cross-trained to support multiple clients and communication channels, handling inbound phone calls, emails, and live chats. Responsibilities include following guided workflows, gathering and verifying customer information, and documenting interactions in the Frontline Connection CRM. Applicants must meet all listed requirements to be considered.

Requirements

Customer service experience
Strong verbal and written communication skills
Ability to remain calm, professional and empathetic
Excellent attention to detail and multitasking skills
Comfort navigating multiple computer systems simultaneously
Technical ability to install/uninstall programs and troubleshoot personal equipment
Must reside in AR, FL, GA, MI, NC, SC, OH, TX, UT, or VA
Must reside in the United States
Must be available to train on weekdays during daytime hours (approx. 6:00 AM – 4:30 PM PST)
Open availability 24/7 is required for shifts within FCC’s operating hours
Must have a quiet, distraction-free workspace with a locked door and no background noise
Desktop Windows PC (No Macs or Chromebooks)
Processor: Intel i3 / i5 / i7 / i9 (recent generation) OR AMD Ryzen 3 / 5 / 7 / 9 (recent generation)
8GB RAM minimum (16GB preferred)
Dual monitors
High-quality USB headset
Hardwired internet connection at all times
Minimum internet speeds: 20 Mbps download / 10 Mbps upload
Less than 20ms ping stability
No Spectrum internet service