(BUF) Part-Time Customer Service Agent

United Ground Express•Buffalo, NY

3d•Onsite

About The Position

The Customer Service Agent greets passengers and provides check-in and ticketing services, including rebooking itineraries, issuing boarding passes, and calculating and collecting applicable fees. The role processes passenger information accurately and helps ensure flights depart on time. Agents address passenger concerns during flight interruptions in accordance with company policies and procedures, and may work in the Baggage Service Office tracking baggage and answering questions. Additional duties include cleaning aircraft interiors and preparing and securing aircraft for their next flight. The position requires regular use of computers, mobile devices, and radio equipment, as well as compliance with United and FAA regulations and policies. The role is based at Buffalo International Airport in Buffalo, New York, and is part-time.

Requirements

Must be at least 18 years old.
Must obtain and maintain credentials required for the position, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
Must be comfortable working with computers, mobile devices, and new technologies.
Must be able to use radio and electronic devices to communicate with coworkers or flight crew.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must be able to operate a computer to enter and retrieve data and utilize radio equipment for communications.
Must be able to lift up to 70 pounds on a consistent basis.
Must be able to pass all pre-screening clearances applicable to the position qualifications.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues related to flight interruptions in accordance with company policies and procedures.
May work in the Baggage Service Office to track baggage and answer passenger questions.
Maintain composure while managing customer challenges.
Clean aircraft interiors.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio and electronic devices to communicate with coworkers or flight crew.
Comply with United and Federal Aviation Administration regulations and policies.
Lift and handle baggage, boxes, or cargo weighing up to 70 pounds throughout the shift.