Customer Service Agent

Great Day Improvements: A Family of Brands • Sharonville, OH

2d • Onsite

About The Position

Champion Window has immediate openings for experienced Customer Service agents at their Philly office. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring customers receive a quality phone experience. This role involves handling inbound customer phone calls, creating and updating service requests, processing payments, answering customer questions regarding existing installs and service requests, resolving minor customer conflicts, and processing online inquiries. Other duties may be assigned as needed.

Requirements

• 1-3 years’ experience working in a customer service, office or call center environment
• Excellent customer service skills both written and verbal
• Strong, accurate data entry skills
• Process focused - structure and consistency is key
• Strong attention to detail
• The ability to successfully work as part of a team
• Self-starter
• Ability to multi-task

Nice To Haves

• Appointments Plus/CRM knowledge a plus

Responsibilities

• Inbound customer phone calls
• Creating and updating service request
• Processing Payments
• Answer customer questions regarding existing installs and service requests
• Resolving minor customer conflicts
• Processing online inquiries
• Other duties as assigned

Benefits

• medical/dental/vision/disability coverage
• 401(k)
• flex spending account

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed