Customer Service Agent

Jet Aviation • Teterboro, NJ

8d • Onsite

About The Position

As a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO (Fixed-Based Operator). From arrival to departure, you'll be the go-to person for service requests, questions, feedback, and consistently delivering seamless, engaging, welcoming, and professional experiences.

Requirements

• 1-2 years of experience in an FBO or customer service-related field (hospitality experience preferred).
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.
• Ability to remain calm and effective under pressure.
• Strong customer orientation and excellent multi-tasking abilities.
• Flexibility to work shifts and adapt to changing schedules.
• Ability to work in various weather conditions and meet minimum physical requirements.
• Team-oriented mindset with a passion for delivering outstanding service.
• Must obtain an Airport ID Badge within 30 days of employment.
• Personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency).

Nice To Haves

• hospitality experience preferred

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquires, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations.
• Perform generalist duties within the Customer Support/ Operations function.
• Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
• Recommend and implement programs to support customer needs.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Benefits

• Base hourly pay + overtime paid over 40 hours in one week
• holiday pay
• paid time off (including 3 floating holidays)
• 401(k) benefits $1 for $1 match up to 6%
• General Dynamics Employee Discounts
• Multiple Medical, Dental & Vision insurance options for employees only or employee + additional family members
• paid sick time
• Employee Assistance Program
• Wellness Programs
• Health Awards
• Annual Merit Increase opportunity
• annual bonus potential up to 5%
• Tuition Reimbursement for approved CE pursuits
• health, dental & vision insurance
• matching 401(k)
• health savings and flexible spending accounts
• short-term and long-term disability
• life insurance
• employee assistance programs
• health and wellness awards
• generous paid time off
• tuition reimbursement
• employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED