Start Your Aviation Career | Customer Service Agent

Jet Aviation • Teterboro, NJ

3d • $22 - $23 • Onsite

About The Position

Jet Aviation is seeking a Customer Service Agent for their FBO in Teterboro, NJ. This role is crucial in shaping the experience for passengers and crew from the moment they arrive. The ideal candidate will be someone who enjoys helping others, communicates with warmth and professionalism, and excels at creating a smooth, welcoming experience in a fast-paced aviation environment. Responsibilities include coordinating service requests, answering questions, supporting transportation and catering arrangements, collaborating with internal teams and vendors, and ensuring each interaction is polished, responsive, and personal. The company is particularly interested in individuals who are service-oriented, remain calm under pressure, and enjoy finding thoughtful solutions to assist customers.

Requirements

• Enjoy creating a warm, professional experience for others
• Communicate clearly and thoughtfully
• Stay organized and adaptable when priorities shift
• Like solving problems and helping people feel supported
• Want to build your career in a service-driven aviation environment
• Experience in hospitality, hotels, restaurants, airline operations, front desk, retail, healthcare, concierge, or other customer-facing roles
• Flexibility is important due to 24/7 operations

Nice To Haves

• Direct FBO experience is not required

Responsibilities

• Coordinate service requests
• Answer questions
• Support transportation and catering arrangements
• Work with internal teams and vendors
• Ensure each interaction is polished, responsive, and personal

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Matching 401(k)
• Health savings accounts
• Flexible spending accounts
• Short-term disability
• Long-term disability
• Life insurance
• Employee assistance programs
• Health and wellness awards
• Generous paid time off
• Tuition reimbursement
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed