Start Your Aviation Career | Customer Service Agent
About The Position
Be the warm welcome, calm presence, and helpful voice behind every exceptional journey. At our FBO in West Palm Beach, the Customer Service Agent team helps shape the experience from the moment passengers and crew arrive. This is a role for someone who enjoys helping others, communicating with warmth and professionalism, and creating a smooth, welcoming experience in a fast-moving aviation environment. As a Customer Service Agent, you may be the first person a passenger or crew member meets and the one they remember most. You may help coordinate service requests, answer questions, support transportation and catering arrangements, work with internal teams and vendors, and help make sure each interaction feels polished, responsive, and personal. We are especially interested in people who care about service, stay calm under pressure, and enjoy finding thoughtful ways to help.
Requirements
- Enjoy creating a warm, professional experience for others
- Communicate clearly and thoughtfully
- Stay organized and adaptable when priorities shift
- Like solving problems and helping people feel supported
- Want to build your career in a service-driven aviation environment
- Experience in hospitality, hotels, restaurants, airline operations, front desk, retail, healthcare, concierge, or other customer-facing roles can translate very well here
- No direct FBO experience is required
Responsibilities
- Coordinate service requests
- Answer questions
- Support transportation and catering arrangements
- Work with internal teams and vendors
- Ensure each interaction feels polished, responsive, and personal
Benefits
- health insurance
- dental insurance
- vision insurance
- matching 401(k)
- health savings accounts
- flexible spending accounts
- short-term disability
- long-term disability
- life insurance
- employee assistance programs
- health and wellness awards
- generous paid time off
- tuition reimbursement
- employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
