At Your Service Agent

Pyramid Global Hospitality•Cincinnati, OH

10d•$17 - $20•Onsite

About The Position

The Lytle Park Hotel is seeking a committed and passionate hospitality professional to provide top quality service as an At Your Service Agent. This role operates the Hotel switchboard efficiently, professionally, and courteously, maintaining Five Star Service Standards. The agent will respond to guest inquiries regarding hotel and dining information, and direct calls appropriately. The smooth functioning of the entire hotel telephone system relies upon the ability of the telephone operators to properly handle all outgoing, incoming, and internal telephone communication, initiating a positive guest experience. The role is also relied upon to coordinate emergency communications.

Requirements

Operate the Hotel switchboard, in an efficient, professional and courteous manner, maintaining Five Star Service Standards.
Respond to guest inquiries in regards to Hotel Information, Dining Information, and direct calls as appropriate to the Hotel personnel.
Utilizes PBX and front office computer system.
Understand all hotel emergency procedures and coordinate communications during fire, health and elevator emergencies.
Develop general hotel operational background to provide information to guests.

Nice To Haves

Expert in their craft
Redefine hospitality

Responsibilities

Uses private branch exchange (PBX) switchboard to connect interoffice and house calls.
Answers, screens, and routes outside and in-house calls, in an efficient manner, maintaining standards.
Keeps record of requests placed by guests and ensures requests are completed.
Operates radio system to relay in-house messages and information.
Inputs wake up calls.
Places welcome calls to guests.
Understands and can react to emergency situations and procedures.
Utilizes PBX and front office computer system.
Initiate the positive guest experience with the hotel.
Coordinate emergency communications to the fire and emergency response units.
Understand all hotel emergency procedures and coordinate communications during fire, health and elevator emergencies.
Accept all messages for in house, expected arrival and function guests and ensure their efficient and timely distribution.
Review daily listings of upcoming hotel events.
Develop general hotel operational background to provide information to guests.
Report telephone related problems to Front Office Manager.
Assist guests with dialing instructions as requested.
Accept time and charges from outside operators; deliver to Front Desk to ensure the timely posting of these charges to the guests account.
Process paperwork as directed during off peak periods.
Complete competitive survey on a daily basis.
Maintain neat and orderly work area.