Customer Service Agent

Ruby Receptionists • Chesapeake, VA

8d • Onsite

About The Position

Ruby is hiring a full-time, in-office Customer Service Agent at its Chesapeake, Virginia location. The agent provides friendly, professional support to clients and their callers by handling incoming phone calls and live web chats, scheduling appointments, and creating positive interactions. The role requires working in a fast-paced environment, multitasking across dual monitors and multiple software systems, maintaining accuracy in written communications, meeting service and performance standards, and adhering to assigned schedules. Since Ruby operates 24/7/365, agents must be available to work one weekend day and holidays. Interviews take place at the Chesapeake office.

Compensation is $19 per hour base pay, with the opportunity to earn up to $21 per hour with a Perfect Attendance Bonus. The bonus is tied to arriving on time, returning punctually from breaks, and completing assigned shifts. Multiple schedules are available, including traditional Monday–Friday options and schedules that include one weekend day.

Requirements

• Type at least 40 words per minute.
• Be comfortable navigating multiple software systems concurrently.
• Have exceptional verbal and written English communication skills, including strong spelling, correct grammar, and an articulate, pleasant phone presence.
• Use a warm, professional tone and demonstrate poise and empathy when de-escalating challenging conversations.
• Have a dependable record of punctuality, strong organizational habits, and commitment to quality work.
• Be available to work one weekend day and holidays.

Nice To Haves

• Prior experience in a high-volume call center, customer service, or administrative environment.
• Proficiency with Microsoft Office 365.
• Bilingual capability in Spanish and English.

Responsibilities

• Handle incoming phone calls and live web chats as a warm, seamless extension of clients' businesses.
• Schedule appointments and provide other support to clients and their callers.
• Maintain accuracy and attention to detail in written client communications.
• Multitask across dual monitors and manage active communications in a fast-paced environment.
• Meet performance guidelines and service quality standards.
• Adhere strictly to assigned schedules to support the team and callers.

Benefits

• Employee Stock Ownership Plan (ESOP)
• 401(k) with company matching
• Medical coverage
• Dental coverage
• Vision coverage
• Two weeks of paid vacation in the first year
• Company-paid life insurance
• Legal assistance program
• Perfect Attendance Bonus

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed