BIA Customer Service Agent - Personal Lines - HYBRID

Arbella•Norwood, MA

8d•Hybrid

About The Position

As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingstar possesses a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs. We are currently looking for motivated and self-driven individuals to join our team across the organization. We are currently searching for a Customer Service Agent to join one of our Massachusetts locations. The ideal candidate will have experience with Personal lines of Insurance and a MA Property and Casualty license is encouraged to perform this role. Additionally, after an initial in-house training for the first 90 days, this position can be hybrid work at home, with a few days in office and a couple of days at home each week. The Customer Service Agent will act as the agency representative to our clients, fellow professionals, the public and the general business community. Provide counsel & advice on new and/or additional insurance needs, explaining coverages & types of policies. Identify risk exposures, qualifying potential prospects. Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders. Act as the first line of contact in the reporting and assignment of claim information for designated policyholders. Resolve general customer inquiries.

Requirements

Experience with Personal lines of Insurance
Customer Service skills
Sales skills
Excellent interpersonal, oral and written communication skills
Self-starter who can work independently as well as being a team player

Nice To Haves

MA Property and Casualty license is encouraged
Experience within the Personal Lines insurance industry is a plus

Responsibilities

Act as the agency representative to our clients, fellow professionals, the public and the general business community.
Provide counsel & advice on new and/or additional insurance needs, explaining coverages & types of policies.
Identify risk exposures, qualifying potential prospects.
Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders.
Act as the first line of contact in the reporting and assignment of claim information for designated policyholders.
Resolve general customer inquiries.