Customer Service Representative - Personal Lines

Plymouth Rock Assurance • Boston, MA

1d • $45,000 - $50,500 • Onsite

About The Position

As a Customer Service Representative, you will work in a dynamic environment where professionalism and commitment to a team environment is highly valued. Representatives manage inbound calls from our customers, agents, and third parties. The representative will also process policy change requests and work independently on project assignments, so attention to detail is essential. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions.

Requirements

• Above average interpersonal, listening, communication and organizational skills
• Good analytical and decision-making skills
• High energy and motivation to follow up and take ownership
• Bachelor's or associate Degree

Responsibilities

• Research customer and agent inquiries and elevate issues to Supervisor as needed.
• Accurately enter and update policy information in a timely fashion in accordance with established procedure and handle phone inquiries.
• Manage time efficiently and handle multiple tasks in a fast-paced work environment.
• Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
• Deliver first call resolution and make it easy for the customer.
• Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment.
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.

Benefits

• 4 weeks accrued paid time off + 8 paid national holidays per year & 2 Floating Holidays
• Free onsite gym at our Boston Location
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree