Customer Service Agent-Raleigh
About The Position
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. If you are seeking a meaningful career in public service, a healthy work-life balance, or the chance to support North Carolina taxpayers, the NCDOR could be the ideal place for you. We are dedicated to recruiting top talent and providing clear career pathways that help you build a long-term, rewarding, and fulfilling career. Join the North Carolina Department of Revenue as a Customer Service Agent and help deliver exceptional service to taxpayers across the state. Our agents play a crucial role in educating taxpayers, promoting compliance with North Carolina Revenue Laws, and providing accurate, timely assistance through telephone interactions. After successfully completing training, you will possess the knowledge, skills and abilities that support career growth and advancement within the agency and have the option to work remotely.
Requirements
- High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
- Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
- Experience with the use of a computer and proficiency in word processing
- Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers
Responsibilities
- Professionally handle a high volume of incoming calls through telephone queues
- Provide clear, accurate assistance to taxpayers and representatives regarding refunds, payment plans, tax notices, account balances, tax laws and Departmental policies
- Complete comprehensive training to confidently interpret and communicate personal tax and sales and use tax laws
Benefits
- health insurance options
- standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
- Eligibility for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
