Customer Service Agent, CSR, SR

DSV • Phoenix, AZ

6d • $21 - $26 • Remote

About The Position

DSV is a global leader in transport and logistics with nearly 150,000 colleagues in over 90 countries. The company values transparency, collaboration, and teamwork, offering opportunities for career growth and impact. This role is part of the Solutions division and is a full-time position.

Requirements

• Senior level position
• Proficient with Windows OS, Word, and Excel
• Must be able to type 45 WPM
• Good interpersonal skills required
• High school diploma or equivalent required
• Generally, prefer 3-6 years of experience

Responsibilities

• Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements
• Follow up with customers and other departments to resolve invoice problems and discrepancies
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
• Accurately input into and retrieve information from the system
• Audit air bills for completeness and accuracy
• Reconcile driver pickup and delivery manifests
• Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
• Record damaged shipments and misrouted freight on applicable reports

Benefits

• Eligibility, coverage options, and plan details are available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED