Customer Service Agent – Automobile Claims
iA Financial Group•Brossard, QC
•Hybrid
About The Position
As a Customer Service Agent – Automobile Claims, you will play a key role in the efficient and empathetic processing of claims, while ensuring seamless communication with clients and dealerships. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
Requirements
- 2 to 3 years of experience in customer service
- Rigor and attention to detail
- Ability to manage stress and effectively prioritize when handling a high volume of requests
- Strong proactivity and teamwork skills
- Comfortable with computer tools and learning new software
- Advanced level of proficiency in French
- Advanced level of proficiency in English
Nice To Haves
- Experience and/or knowledge in insurance and/or claims management
Responsibilities
- Answer incoming calls, inform clients about next steps, and transfer calls when required
- Review claims requests received by email and open them in the UNIFIE system after validating the contract
- Follow up with dealerships
- Provide information on contract coverages to clients and dealerships
- Make telephone reservations for short-term replacement vehicles
Benefits
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
