Customer Service Agent
About The Position
Executive Aviation is hiring Customer Service agents for our operation at the Kelowna Airport (YLW) who love working in the tourism industry. This role reports directly to an amazing Customer Service Coordinator who is there to support you. We are looking for individuals who are ready to start a new and exciting career in the aviation industry. You will be part of an amazing team of customer service specialists who work together to provide exemplary service. We are looking for someone who goes above and beyond, loves to travel, and wants to travel even more at discounted rates. The opportunity to provide exemplary service to passengers on some of Canada’s best airlines and working for one of the fastest growing ground handling companies in Canada appeals to you. We are a company that is dedicated to your professional growth and are looking for someone who is known for reliability and flexibility.
Requirements
- A minimum of two years’ in a customer-facing role
- A proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
- Ability to multi-task and are comfortable in a fast-paced environment where time pressures are a way of life
- Great communicator in both individual and group settings
- Demonstrated proficiency with computers and software
- Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
- An ability to meet all conditions of employment: Restricted Area pass issued by Transport Canada, A criminal background check
Nice To Haves
- Completion, or working towards completion of, Travel and Tourism Diploma, Marketing or Business Diploma
- Previous airport experience would be considered an asset
Responsibilities
- Creating a safe and stress-free experience for travelers as they begin and end their journeys
- Helping passengers check-in
- Supporting self-serve kiosks
- Preparing aircraft for on-time departures
- Facilitating deplaning and boarding of passengers
- Greeting passengers who are arriving from flights
- Following airline specific check-in policies and procedures
- Positively work with airline crews
- Light grooming duties
- Kindly enforce airline and airport policies and procedures to passengers
Benefits
- Progressive wage ranges with lots of earning potential
- Comprehensive Health benefits for all part- and full-time team members
- Fantastic flight benefits with the airlines that we support
- Professional growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
