Customer Service Advocate | UMC OB/GYN at Medical Office Plaza II | UMC Physicians

UMC Health System

5d • Onsite

About The Position

UMC Physicians is hiring a full-time Customer Service Advocate for its UMC OB/GYN clinic at Medical Office Plaza II. This is a front desk reception role in a busy, fast-paced clinic, serving as a direct contact and referral point for patients. The role involves welcoming patients in person and by telephone, supporting patient care through registration and administrative work, and helping ensure smooth clinic operations. The position calls for strong customer service, organization, attention to detail, and the ability to work effectively under pressure and adapt to change.

The schedule is 40 hours per week: 8:00 a.m.–5:00 p.m. Monday through Thursday and 8:00 a.m.–12:00 p.m. Friday. UMC Physicians describes its mission as improving community quality of life by providing the best patient experience, and its vision as being the best place to work and receive healthcare. Growth opportunities and support for career goals are offered.

Requirements

• High school diploma.
• Typing speed of 30 words per minute.
• High attention to detail.
• Excellent customer service skills.
• Strong communication skills.
• Experience meeting people and dealing with them under adverse conditions.
• General computer skills.
• Excellent organizational skills.
• Ability to learn quickly and accept change.
• Ability to work 40 hours per week on the stated schedule.

Nice To Haves

• Previous experience in a general office capacity.
• Fluent Spanish bilingual ability.
• Goal-oriented approach.
• Professional demeanor and appearance.
• Servant’s heart.
• Punctuality and dependability.
• Ability to work with a sense of urgency.

Responsibilities

• Serve as a direct contact and referral point for patients.
• Greet patients in person and by telephone.
• Answer a multi-line telephone system professionally.
• Perform clerical duties related to designing and following up on patient/provider appointment schedules.
• Register patients accurately using the UMCP computer system.
• Ensure registration documents and forms are presented, explained, and signed.
• Obtain information needed to verify benefits.
• Obtain appropriate signed consent forms.
• Collect copayments or other amounts due at the time of service.
• Help provide a friendly, calm, and professional environment for patients, their families, and friends.
• Perform additional duties as assigned.

Benefits

• Paid time off.
• Sick pay.
• Medical, dental, and vision insurance.
• Employer-paid group life insurance and voluntary life insurance.
• Short-term disability insurance.
• Long-term disability insurance after two years of employment.
• Critical illness, accident, and cancer insurance.
• Health care and dependent care spending accounts.
• 401(k) retirement plan with company match.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED